Holiday Settings

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Holiday Settings allow you to have your calls automatically diverted differently on specified dates.

If you are closed on bank holidays for example, you may want your calls to be diverted to a different voicemail box informing your callers that you are closed on bank holidays. The caller can then leave a message for you or call back when you are next open.

If you are on call on bank holidays, the holiday settings would allow you to have your calls automatically diverted to your mobile, instead of ringing out in the unstaffed office on bank holidays, or any other day that you add to your holiday settings list.

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The holiday settings have predefined lists of public holidays, which can be used if required. You can also add and remove your own dates for holidays/annual shutdowns. You can view an up to date list of UK bank holidays here.

Perhaps you have an annual shutdown between Christmas and New Year. With the holiday settings, you simply add a start and end date and your virtual phone number will automatically treat your calls differently for your pre-selected dates, returning back to your usual settings, once your holiday settings have expired.

Different holiday settings can be applied to different numbers. If your customer helpline remains open 24/7, but your sales and accounts departments close for bank holidays for example, this can all be managed independently via the online control panel or mobile app, using the free holiday settings feature.

To buy a virtual phone number, select the type of phone number you are looking for from the right of the page.

If you are an existing customer, login to your online control panel here, or contact us for assistance.

Free Features

The below features are included with all telephone numbers

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Online Number Management

The online number management control panel allows changes to be made to numbers instantly 24/7. The control panel allows you to modify numbers with ease, as well as for viewing call statistic reports, all at a click of a button.

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Welcome Announcement

The welcome announcement service simply answers the call by playing a pre-made announcement to the caller before diverting the call to you. This could be to give that critical first impression to your callers, or to give a required legal disclaimer for companies that are regulated by the Financial Services Authority for example. We can also provide professionally made voiceovers.

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Hunt Groups

Hunt groups allow calls to be diverted to multiple landline and mobile numbers when engaged or not answered. An example of this would be to have calls try your office number first, with calls trying your mobile if the office number is engaged or unanswered.

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Call Statistics

Our online call statistics allow you to view a range of reports for your numbers. This enables you to manage your staffing resources by being able to identify your busiest days and times of the day in which you receive the most calls.

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Timed Diverts

Timed diverts allow calls to be diverted to different landlines, mobiles or voicemail dependent on the day and time of day. For example a plumber may have calls diverted to his office during the day and to his mobile at night to provide his out of hours service.

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Voicemail

The voicemail can answer your calls for you when your line is engaged and not answered. By using timed diverts, you can also have voicemail at certain times, for example when you are closed. Messages left by callers are then emailed to one or more email addresses as a .wav sound file. Voicemail messages can also be listened to both online and by dialling in to the voicemail box.

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Missed Call Alerts

Missed call alerts can be set to email you details of calls you have missed, perhaps because your line was engaged or the call went unanswered. The alert would also include the caller’s number, provided that the caller didn’t withhold their number.

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Blacklist

Stop unwanted calls by adding numbers to your Blacklist. When a number on your Blacklist calls you, they would be played a message advising the caller that calls are not currently being accepted from this number.

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Mobile App

The Tamar Control Panel app lets your manage your telephone numbers from anywhere. Receive push notifications to your phone when you miss a call, listen to your voicemails and see real time usage.

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Anonymous Call Rejection

Anonymouse call rejection allows you to block telephone numbers from calling you. This allows you to focus on important business calls and ignore spam/nuisance calls.

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