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Frequently Asked Questions
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Ordering your number
What does pro-rata/part month mean?
All tariffs run from the first of the month. When you sign up, we only take a part payment so that you only pay for the days you have used.
Do the tariffs include outbound calls?
No, for this service you will need our mobile app called Tamar Connect.
What do you mean by diversion minutes?
When a customer calls your virtual number, you will be using diversion minutes, this is us sending calls to your mobile/landline.
What does the charge after inclusive minutes mean?
Once you have used up your inclusive minutes, you will be charged the pence per minute rate for your tariff.
Does the direct debit get set up when I make the order?
When you place your order, you can setup a direct debit or call us on 0800 772 0000 and we can set it up for you.
Can I buy a virtual number for personal use?
Unfortunately not. Our services are for business use only.
Using my number
Can I change where my calls divert to?
Yes, just visit our Control Panel to change your destination number FREE of charge.
Can my mobile number still make and receive mobile calls as normal?
Yes, nothing changes to your mobile number and you continue using it as normal.
Can I call customer back and show my virtual number?
Yes, this service is available via our mobile app called Tamar Connect.
Can calls be diverted to multiple numbers?
Yes, your call can be diverted to multiple numbers.
Do I need WIFI or mobile data to take calls?
No, for inbound calls you only need mobile signal.
Is there a cost to change the number calls are diverted to?
No, we provide a control panel & app to control your numbers.
Can multiple virtual numbers be diverted to the same mobile number?
Yes, you can divert as many virutal numbers to your mobile as you like.
How do I know if a call coming in is for my business or from someone I know?
Our call whisper addon means you will hear a greeting before you answer the call.
How to attach a recording/voicemail/hunt group to the phone number?
This can be changed via our control panel or mobile app.
If I am on holiday, can I still receive calls abroad?
Yes, provided your mobile can still receive calls abroad, you will continue to get calls.
Managing my account
Can the number be ported to a fixed line or voip provider?
Yes, numbers can be ported to other providers.
Can tariffs be upgraded/downgraded at a later date?
Yes, call us on 0800 772 0000 or email us and we'll change your plan from the 1st of the followng month.
How can I change my contact information?
Call us on 0800 772 0000 or email us hello@tamar.co.uk
How do I cancel?
Call us on 0800 772 0000 or email us hello@tamar.co.uk
How do I change my address?
Call us on 0800 772 0000 or email us hello@tamar.co.uk
How do I change my email address?
Call us on 0800 772 0000 or email us hello@tamar.co.uk
How to transfer the account to a new owner if selling the business?
Call us on 0800 772 0000 or email us hello@tamar.co.uk
